Return & Refund Policy
Return & Refund Policy – Qecnato
Thank you for shopping with Qecnato. We strive to ensure your satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange. To qualify for a return:
- The item must be unused,
- In the same condition that you received it,
- And in its original packaging.
How to Initiate a Return
To begin the return process:
- Email us at contact@qecnato.shop
- Include your order number, the item(s) you'd like to return, and the reason for the return
- Our customer service team will provide you with return instructions and authorization
Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to a defective product or an error on our part
- We recommend using a trackable shipping service to ensure the safe return of your item
Refund Processing
Once we receive and inspect your return, you will receive an email confirmation regarding the approval or rejection of your refund.
If approved:
- A refund will be issued to your original payment method
- Please allow a few business days for the refund to reflect, depending on your payment provider
Exchanges
If you would like to exchange an item:
- Follow the return process above
- Then place a new order for the replacement item
- Exchanges are processed separately from returns
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@qecnato.com. We will provide instructions for a replacement or refund at no extra cost.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at contact@qecnato.shop. Our support team is here to assist you.
Note: Qecnato reserves the right to update or modify this Return and Refund Policy at any time. Changes will take effect immediately upon posting to our website.
Thank you for choosing Qecnato. We appreciate your trust and are committed to providing excellent customer service.